Refund policy

Return & Refund Policies

At DivineLine Media, we want you to be pleased with your purchase. We carefully prepare our products and resources and will gladly work with you if there is a problem with your order.

Physical Products

We accept returns of eligible physical products within 30 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging. Proof of purchase may be required.

To begin a return, please contact us at hello@divinelinemedia.com. Please do not send a return without contacting us first.

Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

TruthTap™ Bracelets

TruthTap™ bracelets may be returned within 30 days of delivery if they are unused, unworn, and in their original condition.

In addition, TruthTap™ bracelets are covered by our 90-Day Replacement Guarantee. If your bracelet has a manufacturing defect or the NFC component stops functioning properly under normal use within 90 days of delivery, please contact us at hello@divinelinemedia.com. We will work with you to troubleshoot the issue and, when appropriate, provide a replacement.

Damage caused by misuse, intentional damage, improper care, or normal wear and tear is not covered by the replacement guarantee.

Digital Products & Curriculum

Because our digital products, downloadable curriculum, teaching resources, and other digital materials are delivered electronically and cannot be physically returned, digital purchases are generally nonrefundable.

However, we want you to receive what you purchased. If you experience a technical issue accessing or downloading your purchase, receive an incorrect file, or accidentally make a duplicate purchase, please contact us at hello@divinelinemedia.com so we can help resolve the issue.

Made-to-Order & Print-on-Demand Products

Certain apparel and merchandise may be produced specifically for your order. Because these items are made to order, we generally cannot accept returns or exchanges due to a change of mind or an incorrect size selection.

If a made-to-order item arrives damaged, defective, misprinted, or incorrect, please contact us at hello@divinelinemedia.com as soon as possible so we can make it right.

Please review all sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@divinelinemedia.com.

We may request photographs or other information to help us evaluate the issue. If the item qualifies, we will arrange an appropriate replacement or refund.

Sale and Clearance Items

Items specifically marked Final Sale or Clearance are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Exchanges

The easiest way to exchange an eligible item is to contact us first at hello@divinelinemedia.com regarding the return. Once the return is approved, you may place a new order for the desired item.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Original shipping charges are not refundable unless the return is the result of an error on our part.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@divinelinemedia.com. We will make every effort to accommodate your request, but orders that have already entered production, fulfillment, or shipment may not be able to be canceled.

Questions

If you have questions about a return, refund, replacement, or your order, please contact DivineLine Media at hello@divinelinemedia.com. We are happy to help.